The simple version
You have 7 days from delivery to request a return or exchange. The piece must be unused, with original tags and packaging intact. Refunds are made to the original payment method within 7 business days of us receiving the return.
What we accept back
- Pieces that arrived damaged or with a manufacturing defect (full refund or replacement, no questions)
- Pieces where the actual product differs materially from the listing (full refund)
- Pieces that didn't fit or weren't what you expected, returned within 7 days, unused, with tags intact (refund minus return shipping)
What we don't accept back
- Pieces that have been worn, washed, altered, or have makeup or perfume marks
- Pieces returned more than 7 days after delivery
- Sale or clearance items marked as final sale
- Custom or made-to-order pieces
About handloom variations
Small irregularities — slight colour variations, weave knots, minor differences in motif spacing — are not defects. They're evidence of the loom. Returns based on these characteristics are accepted only within the standard 7-day window with the same unused-and-tagged condition.
How to start a return
- Email sarasilooms@gmail.com with your order number and the reason
- We'll reply within 24 hours with a return shipping address
- Pack the saree in its original packaging with all tags attached
- Ship it via a courier with tracking — we recommend India Post Speed Post or Delhivery
- Send us the tracking number
Exchanges
Because each piece is unique, exchanges depend on availability of the alternative you want. If the new piece costs more, we'll send a payment link for the difference. If less, we'll refund the difference to the original payment method.
Refund timeline
- Once we receive your return: we inspect within 2 business days
- If accepted: refund initiated within 1 business day
- To your bank/UPI: 3-7 business days depending on your bank or card issuer
Damaged on arrival
If your saree arrived damaged, photograph the package and the damage before opening further and email us within 48 hours. We'll arrange a free pickup and either replace the piece or refund in full.
Questions
sarasilooms@gmail.com · +91 90594 64418